Tuesday, November 11, 2008

Hijacked Joy -- Temporarily

Bummer, bummer, bummer. I found out I've been scammed. A couple of years ago, I signed up for a free credit report service. Since you can get one free credit report per year from the three major credit bureaus, this seemed like an extension of that free service.

It's not.

Today, I was looking over our bank account. You know, when things are tight, you scrutinize every little expenditure, right? Well, this one particular charge caught my eye, and on a whim I Googled it.

It turns out, that *free* report that has shown up in my email every month is a subscription service. I've been paying for it, every month, for a long time. Although I had noticed the charges (sometimes), I had assumed my husband had made those purchases. There's a whole string of complaints about this company, and at least one website dedicated to telling you how to make an assertive appeal for a refund.

I wasn't able to go on the offensive right away, and maybe that was kind of a good thing. Instead of jumping in without looking, I'll get my ducks in a row, have the helpful website up and running, and make my phone calls with facts at the ready.

For today, my blood pressure can stay within reasonable limits. I'm thankful. Still very angry about those charges, but thankful that I can have some control over how I respond and what I do.


The Williams Five said...

That's terrible!! I hope you are able to get it sorted out without too much trouble and stress.

Katharine said...

Thanks, Erin. Terrible, indeed, and quite a nasty surprise. Live and learn -- and tell your friends so they don't make the same mistake.

Miss Kitty said...

Ugh! I hate when that happens. Sadly, I got scammed by a cell phone ringtone company...when there was $10 software available at Staples so I could make my OWN ringtone. :-( Best of luck getting your money back.

Katharine said...

Thanks, Miss K. I spent a morning calling, listening to their recording of Pachelbel's Canon in D Major. After listening to the same loop of music during three hold periods, I was ready for a cannon, let me tell you.

The three people with whom I spoke were all polite, even when I pointedly repeated myself about the supposed FREE nature of their offerings.

We're not down to the bottom of it yet, but it seems like I made good progress with them. It seems.

Ringtones? One of my son's friends recorded himself saying, in a low monotone, "Ring. Ring." It was great!